Guest Services

Our Guest Services were Designed to Make your Stay More Enjoyable:

Casino and Attractions Shuttle
Room Service
Business Centre
Concierge rooms and lounge
Currency Exchange
Valet services (fees apply)
Non-smoking and accessible rooms
Tours of Niagara featuring tours of Niagara Falls, Wine Tours, Winter Festival of Lights and more

High Speed Internet
Public Areas: Free Wireless Internet access.
Guest Rooms: Wired & Wireless High Speed Internet access is available in your guest room for a daily rate of $9.95 CAD + taxes.

Guest Testimonials

We received an extremely high level of service from everyone - that is one reason we come here. Room service was particularly good this time...they made us feel like #1.

Debbie and Mark, Long Island, NY

Elena at the Front Desk was very cheerful, had perfect presentation and was exceedingly helpful.

Andrew, New York, NY

A+++ service beyond expectations and well deserving of high recognition.

Bob and Nancy, Taylor, MI

Loved the suite, loved the view, and the bed was spectacular. My only regret was only being able to stay one night.

Bryan, Mississauga, ON

The staff at this hotel is a very well-groomed team. Thank you for everything. It was an awesome stay.

Elizabeth, Bakensfield, CA

Just a heartfelt thank you to all the Marriott staff and especially Jillian for our amazing stay and amazing wedding! This hotel went above and beyond for everything and words cannot express our gratitude!

Allison, Sudbury, ON

We got the suite room with spectacular view!

Vitesa, White Plains, NY

The Spa staff and services were excellent! First class. I highly recommend the Deep Tissue Massage.

Carmen, Edmonton, AB

We had the most perfect few days at this hotel!! Magical views! ♥

Arlene Dickinson, Hopedale, MA

I will recommend this hotel to anyone who asks – not only for the service, but for the restaurant staff and the front desk staff. They were the icing on the cake.

Shawna, Oakville, ON

Everyone was very friendly. In fact we couldn’t get over how friendly, outgoing and helpful everyone is. Room service was great. The view from the room was absolutely breath taking. We highly recommend this hotel and will be coming back again next year!!

Alison, Perfield, NY

The cleaning staff was excellent. When we returned from sightseeing, our room felt like we had just arrived for the first time again. Unbelievable.

Elaine, Mississauga, ON

How refreshing it was to get a friendly voice, telling me the time of day, the weather forecast, etc. So much better than just a phone ringing. Thanks! Very nice touch to an already great hotel experience.

James W, London, ON

Best Fallsview hotel in Niagara Falls!

Alex, Washington PA

A smile is the best marketing. You do it extremely well.

Casey, Oshawa, ON

We recieved outstanding service from our Shuttle Bus Driver and Rick - the omelette guy.

Greg, Montreal, QC

I was incredibly impressed with all aspects of the Marriott and the service provided.

Howard, Boston, MA

When this hotel says "the only thing we overlook is the Falls", they are not kidding!

Sandra and Mike, Oklahoma City, OK

Fantastic view, and the most comfortable bed and linen we have ever slept in. Our bellman was very friendly and informative.

Jenna, Dunedin, NZ

From the valet service to the bellman, the Niagara Falls Marriott has a great bunch of people that work there and seem to take pride in their work.

Martha, New Jersey

We toured the Falls with the tour company in the lobby. Joe, our tour guide, was extremely entertaining and informative. Excellent way to see the Falls.

Norman and Joanne, New York, NY

The view was sheer bliss...

Krista, Mississauga, ON

Guest Services

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Guest Testimonials